Leadership

Gregory A. Haile

Dear Friends,
We are in the midst of extraordinarily difficult economic times, and consequently, many Broward County residents have had to seek support and guidance from various social service providers.  Knowing where to find that support and guidance is critical.  Fortunately, since 1995, Broward County residents have been able to find that support and guidance through 2-1-1 Broward, a confidential, centralized, 24 hour a day, 7 day a week information and referral service.  Simply put, if you need help, call 2-1-1 Broward, and we will help you identify your needs, and direct you to the provider that can best serve you.

I have been blessed with the opportunity to work with staff and directors who share a passionate commitment to providing excellent service to every caller, and ensuring that every member of the community is aware of the service provided by 2-1-1 Broward.  To best serve Broward County, 2-1-1 must be known as the number to call for health and human services, just as 911 is for emergency services and 411 is for telephone information. 

Unlike 411 and 911, however 211 Broward must secure the financial resources from foundations, local governments, corporations and individuals in order to provide this vital community-wide service. We need your support and there are so many ways to help. You can join CLUB 2-1-1 by pledging an annual donation of $211. You can become a Corporate Partner at various levels of support or provide specific support for one of the specialty helplines.

In 2009, 2-1-1 Broward received over 130,000 calls for help, a 34% increase over the prior year. Since its inception in 1995, 2-1-1 Broward has received nearly 2 million calls for help. The staff and board of 2-1-1 recognize that people must be empowered to make positive changes in their lives. And information is power. 2-1-1 will continue to provide all Broward County residents with the information and resources they need to ensure their safety and overall well-being.

Take time to learn more about 2-1-1, and the support, information and referral services available to you, your family and your friends. Explore the website, call to schedule a tour, or call the administrative office to provide you with information. Then help us to spread the word.

Sincerely,
Gregory A. Haile
2-1-1 Broward Board Chair

 

MIssion Statement

To provide 24 hour comprehensive helpline and support services for individuals in our community seeking crisis intervention assistance and/or information and referrals to health and human services in Broward County.

Pillars of Excellence

 

SERVICE

We will show compassion, empathy and respect to every caller. We will provide crisis intervention and serve as a gateway to connect all members of our community with health and human service programs appropriate to their needs. We will maintain and disseminate comprehensive and accurate information to best meet the needs of individuals and our community.

PEOPLE

We will develop and support a culturally diverse, competent, motivated and productive team guided by clearly stated organizational goals and performance expectations. We will offer employees competitive compensation and opportunities for self development, personal challenge and job satisfaction. We will offer meaningful opportunities for volunteer and Board involvement.

QUALITY

We will meet the highest standards for excellence in performance and accountability. We will provide service of unparalleled quality in accordance with the expectations of callers, funders, and other stakeholders and will meet rigorous industry standards for information and referral services.

FINANCES

We will practice budgetary control and operational efficiency, satisfy all accounting and contractual requirements, and exercise responsible financial stewardship and reporting in order to gain the confidence and increased investment of the community.

GROWTH

We will seek opportunities to enhance or expand services consistent with our mission and the needs of our community. Through marketing, development and other outreach activities, we will create greater awareness of the value of 2-1-1 and increase the use of 2-1-1 services in Broward County.

COMMUNITY

We will have a presence and positive impact on the community by partnering with non-profit, public and private organizations and by actively participating in coalitions and planning groups. We will serve as a repository and provider of information and assist the community inresponding to immediate, long-term, emerging, and changing needs.

 

BOARD OFFICERS

Gregory A. Haile, Esq., Chair
Berger Singerman Attorneys at Law

Lynne Wines, Vice-Chair

Brett Friedman, Secretary/Treasurer
McGladrey & Pullen LLP

John A. Benz, Past Chair
Memorial Healthcare System

Dr. Henry W. Mack, Ph.D., Chair Emeritus

 

BOARD MEMBERS

Sandra E. Bernard-Bastien
Children’s Services Council of Broward County

Paul Eichner, Esq.
Broward County Health Department

Robert L. Furman
Broward Sheriff’s Office

Gary S. Herman
Consolidated Credit Counseling Services, Inc.

Kip Hunter
Kip Hunter Marketing

Jen Klaasens
Wasie Foundation

Ismael Martinez
Florida Department of Children & Families

Ronnie Oller

Judy Sarver
Broward County Office of Public Communications

Dan Schevis

Tony Segreto

Britt Sikes
U.S. Imaging Solutions

Gregory B. Solomon
Grace Kennedy Foods

Stewart J. Webster
The Kiirstan Group

 

ADMINISTRATION

Sheila J. Smith, President/CEO
2-1-1 Broward

Laurie J. Sallarulo
Vice President of Development