How Does 2-1-1 Work?

Every call to 2-1-1 Broward is answered by a trained, degreed counselor who listens to the callers concerns, identifies their needs and links them to appropriate programs that provide them with short-term relief or start them on the road to long-term recovery.

This targeted assessment and referral process:

• relieves the caller of frustration
• reduces the caller’s stress
• prevents a situation from escalating into a crisis
• provides accurate information and referrals
  

Callers are connected only with agencies that can help, and agencies receive only referrals that are appropriate for their services.

In order to connect callers with the best possible resources and referrals, 2-1-1 Broward maintains the Community Resource Inventory, the most comprehensive source of information on health and human services in Broward. This database of over 3,300 programs from more than 600 agencies can be accessed online, click here, which enables both residents and providers to obtain the most appropriate information and referrals, community resource and disaster-related information.