Broward County Florida's 24-Hour Crisis Intervention and Referral Helpline!

Dial 2-1-1 or (954) 537-0211

2-1-1 Broward responds to the needs of the community through the following services:

2-1-1 or 954-537-0211

2-1-1 First Call For Help is a crisis/suicide intervention, empathetic listening and information and referral Helpline for callers of all ages seeking assistance with problems and needs such as mental health and substance abuse, family violence, financial problems, hunger, shelter, relationship issues and depression.

Senior Helpline (954-390-0485)

Crisis/suicide intervention, listening and information and referral helpline service for seniors 60 years and older seeking help with personal problems and locating programs and services to meet their needs.

Health Hotline (2-1-1 or 954-537-0211)

Information and referrals to health care in Broward County including services to the uninsured and under-insured populations.

PhoneFriend (954-390-0486)

A listening line for children who are home alone without supervision and are lonely or scared or just need some adult reassurance.

Teen Hotline (954-567-8336)

Information, referral, crisis intervention and non-judgmental listening services for teens as they sort through the issues of adolescence and young adulthood.

Behavioral Health Infoline (954-396-INFO) (954-396-4636)

Specialized helpline providing information and referrals to child and adolescent mental health services, substance abuse prevention and treatment programs, case management and other specialized behavioral health services.

TeenTapes (954-390-0490)

79 informational taped messages on topics of interest and concern to adolescents.  Teens can listen to one or more tapes on topics such as relationships, school and careers, dealing with siblings and parents, drugs and alcohol, pregnancy and HIV/AIDS.  Callers can be transferred to a counselor for continued support.

TDD Helpline (954-390-0942)

Accessible helpline using specialized telecommunications devices to assist callers who are speech or hearing impaired.

Special Needs Helpline (2-1-1 or 954-537-0211)

Effective Fall 2006:  Information and referral services for families and caregivers of children with special physical needs, such as visual or hearing impairments or children with developmental delays, such as Autism and Cerebral Palsy.

Touchline

Daily reassurance calls to the elderly who live alone to ensure their health and safety.

Emergency Financial Assistance

Services include data-entry into the computerized Financial Assistance Clearinghouse System for agencies awarding Federal Emergency Food & Shelter Program funds. This system facilitates the tracking of client assistance and the sharing of this information among participating agencies to prevent duplication of assistance for a given client.

Upon contacting the Helplines, callers experiencing personal crises or emotional problems or those in need of information about local health or human service resources will speak with trained Helpline Counselors who listen and respond to the caller's feelings and concerns. Then we explore options and problem-solving alternatives and then refer the caller to the agency/program in the community that will best meet the identified need(s).

(C) 2006, 211-First Call For Help of Broward. All Rights Reserved.